Shipping policy
SHIPPING RATE
| Domestic | |||
| NZ Wide | Orders under $60 NZD | 2-5 Business Days | $8 NZD |
| NZ Wide | Orders over $60 NZD | 2-5 Business Days | FREE |
| International | Non Tracking | Tracking, Signature required | |
| Australia | $18 NZD | $35 NZD | |
| Zone 1 (USA, UK, France, Canada, EU etc) | $37 NZD | $65 NZD | |
| Zone 2 (Japan, HK, Korea, Malaysia, Singapore, Most of Asia) | $33 NZD | $62 NZD | |
| Zone 3 (Brazil, Chile, Mexico etc) | $39 NZD | $66 NZD | |
| Zone 4 (Fiji, Tonga, Pacific Islands etc) | $27 NZD | $57 NZD | |
| Taiwan - Express Delivery | Orders under $150 NZD | $20 NZD | |
| Orders over $150 NZD | FREE | ||
| China - Express Delivery | Orders under $150 NZD | $30 NZD | |
| Orders over $150 NZD | FREE | ||
| Others: Please check the price while checkout |
Orders received after Close of Business (5pm New Zealand time) are considered to have been placed at the start of the next business day.
Shipping Disclaimer
We ship orders as soon as possible; however, this will not always be the same day that the order is placed. In general, please allow 1-2 business days for processing time. We do not guarantee delivery or shipment dates. All dates are estimated. Orders are shipped to the delivery address as entered by the customer when order is placed.
Customers will receive an email confirming their order shortly after the order is placed. If customer does not receive this email confirmation, please double check any spam folders.
We cannot be held responsible/liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments.
Customers are responsible for providing us with their correct shipping address - if a package is returned or rejected, the customer will be contacted and will be required to pay for re-shipment postage.
If items are unclaimed at the Depot for more than 10 days, your item will not be returned to sender - This will be destroyed by our carrier.
We hold no responsibility to cover costs and no refunds will be issued in this instance. You as the buyer are responsible for claiming your goods.
We do not take responsibility for any shipment delays by our carriers. No refunds/exchanges for shipping costs will be given in these cases.
We do not offer refunds/exchanges for "change of mind."
For ALL orders placed online, store pickup is NOT an option.
