SHIPPING & DELIVERY
SHIPPING & DELIVERY
Orders received after Close of Business (5pm New Zealand time) are considered to have been placed at the start of the next business day.
SHIPPING RATE
| Domestic | ||
| NZ Wide | Orders under NZD $30 | NZD $8 |
| NZ WIDE | Orders over NZD $30 | FREE |
| International | ||
| Australia | Orders under NZD $50 | NZD $20 |
| Orders over NZD $50 | FREE | |
| Zone 1 (USA, UK, France, Canada, EU etc) | NZD $40 | |
| Zone 2 (Japan, HK, Taiwan, Korea, China, Malaysia, Singapore, Most of Asia) | NZD $45 | |
| Zone 3 (Brazil, Chile, Mexico etc) | NZD $55 | |
| Zone 4 (Fiji, Tonga, Pacific Islands etc) | NZD $55 | |
| Rest of the world | NZD $150 |
International Shipments
We offer international shipping. Shipments outside of New Zealand may sometimes take anywhere from 14 days to 21 days for standard delivery(NZ Post).
Please be aware: The buyer are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world.
As an international consumer, please do research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. Orders may be returned for various reasons including: non-payment of tariffs, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the customer will be contacted and will be required to pay for re-shipment postage.
Shipping Disclaimer
We ship orders as soon as possible; however, this will not always be the same day that the order is placed. In general, please allow 1-2 business days for processing time. We do not guarantee delivery or shipment dates. All dates are estimated. Orders are shipped to the delivery address as entered by the customer when order is placed.
Customers will receive an email confirming their order shortly after the order is placed. If customer does not receive this email confirmation, please double check any spam folders.
We cannot be held responsible/liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments.
As a result of personal hygiene issues a refund or exchange is not available.